Support

We're here to help players, coaches, managers, and club admins get the most out of Statixa.

Email support

For account issues, questions about your club, payment help, or anything else, email us and we'll get back to you as soon as possible.

I can't sign in. Double-check your email and password. If you forgot your password, use "Forgot Password" on the sign-in screen — a reset code is emailed to you.
My account is pending approval. New accounts are reviewed by your club's staff (for players) or by Statixa (for coaches, managers, admins, and organisers) before they're activated. This usually takes 1–2 business days.
I need to update my ID document or photo. Contact us at the email above and we'll help you resubmit.
I want to delete my account and data. Email us from your registered email address and we'll process the deletion. See our Privacy Policy for details.
I have a payment issue. Include your club name and the date of the transaction when you email us so we can look into it quickly.

If your club or academy would like to onboard onto Statixa, email us at support@statixa.app and our team will reach out.